While having some discussion with my wife today, I came across an interesting scenario where “Active Directory Users and Computers” MMC is not showing the “Live Communications Server” tab in user properties though the LCS administrator tools are installed. I searched about same problem in internet and looks like many people have already experienced this. For some, enabling the “advanced features” option in dsa.msc MMC fixed the issue and some people installed the console on XP computers to work around the problem.
In the particular case where my wife did the troubleshooting, she found that LCS administrator tools are of 32-bit version and they were installed on a 64-bit OS server. So, what is the problem? 64-bit OS supports 32-bit right? what is the problem?.
The problem is that, when you launch dsa.msc MMC from run command, it will fire-up 64-bit version of MMC which looks like has some troubles in taking with 32-bit version of LCS tools. Hence, it is not loading the LCS related tabs in the properties of any user accounts.
To work around this problem, one can open dsa.msc in 32-bit mode by just simply typing the below command.
You can use the similar trick to launch any MMC in 32-bit mode. After opening, just look the process name in task manager, you will find mmc.exe*32 which indicates a 32-bit process name. You will find normal mmc.exe if you run mmc without -32 switch.
I somehow felt this is interested topic every systemadmin should aware. Hence authored this post.
Hope this helps. Happy learning…